This Sargent mortise lock is over 90 years old. It was installed when the house was built over 90 years ago in Cleveland Heights. The buttons were stuck and giving the home owner a lot of problems.

Working with these locks is a pleasure and a privilege. However, repairing them is not always an easy task.

When removing the case for the lock care must be taken to make sure no parts drop off or springs go flying. As soon as the case is open you should take a picture of the lock. In case anything happens you can use the picture as a guide to reassmble the lock. If you remove any items you sound take another picture.

Often times cleaning these locks can be accomplished with lubricants. The same amount of care sound be taken when reassembling the lock.

Typically, reinserting the lock into the door is normally completed without incident. The lock sounds be thoroughly tested before calling the job “done.”

There are many reasons why a company would want to hire a locksmith / security consultant.

A company may be interested in knowing what they can do to increase their physical and cyber security but may not have the time it resources to schedule on those needs right away. A consultant can develop a plan, set a timeline, and propose accurate cost estimates.

Risk assessment. Be it from internal theft, external theft, fire, cyber security: knowing what the risks and goes to correct them is half the battle.

They may want to check the validity of information they are receiving from another locksmith or security company installing electonic access control, CCTV cameras, locks and doors. They may already be “in too deep” to switch companies but want to make sure the process is going correctly.

Penetration testing. A security consultant can pretend to be a “bad guy” trying to enter a building physically, through the network, or social engineering.

A company may have in house staff capable of installing and maintaining systems with some guidance and training. Here at Lock Alchemy, we frequently provide keyed alike and master keyed locks to businesses for their maitenance workers to install. We also provide guidance on ordering the correct hardware and can supply it.

A Service Call is fee is a bill for the expense associated with the time and travel to diagnose, inspect, and provide expert recommendations by a technician. This is sometimes also referred to as a trip free.

Most blue collar trades like plumbing, HVAC, electricians etc. bill for a service call.

What are they charging for? Why does it vary do much? Why can it be so high?

What are they charging for?

People understand they need to pair for a service but why pay for someone to drive out? Time is money and you’re buying time? The company or technician has to set aside time in their day to visit you at your home or business. They can’t go to other money making jobs during this time. There are also real costs associated with driving: gas, wear and trear on a vehicle, and paying the technician.

Why do they vary do much?

Firstly, it depends on the trade. A handyman might have a very low service call or trip free where a licensed plumber may have a higher fee. Secondly, some companies include some work in the price if a service call like 30 minutes or an hour of labor?

Why can it be so high?

Let’s examine what you get with any real service call, labor excluded because that may vary.

  • The technician or dispatcher took a call interupting what they were doing
  • The service was scheduled
  • The technician arrived within a given time frame
  • Gas was used to drive there, time to find the place, and park
  • A professional with skills and knowledge will examine your issues arrived.
  • They have a stocked vehicle with tools, equipment, supplies, and merchandise
  • They then have paperwork to complete related to the call such as entering customer info, writing an invoice, book keeping, ordering parts, taking items out of an inventory system
  • Additionally there are costs of running a business. Storefront/stock, phone bill, insurance, workman’s compensation, professional organizations, continuing education, tools and machines, paying bookkeepers and accounts, legal fees, advertising costs, payroll, time taken to network, paying for business software etc

The reality is that most service calls help a company payn for these things, maybe make a little bit of money but mostly likely they’re breaking even. So an $85 service call and $100 of parts and labor, which ends up costing you $185 may yield a lot less for the technician. After paying for parts, even at cost and credit card original fees they make a fraction of what you pay.

We hope this explains why we charge a service call even for close locations like University Heights, Cleveland Heights, South Euclid, Shaker Heights, Lyndhurst, and others.

Unfortunately, little in life is free. That includes hiring any worthwhile service company. Every service company wants to tell you this, not because they need to justify their prices, but because they want you to know it’s actually fair.

This very popular lock is durable and secure. We sell a variety of keyless mechanical locks but this is my preferred lock. The biggest advantage the lock offers is the ability to quickly change the combination with minimal tools and just a few seconds.

In order to change the combination you have to know the combination. Retrieving an unknown combination to use our change the current one is a little complicated. It requires disassembling the lock, reading the side of the combination chamber, then properly reassembling the lock.

Easy if you interested what your doing pretty difficult if you don’t.

If you’re considering a keyless entry option contact is before you buy something that may or may not be the best fit for you.