A few weeks ago I got a call for a lockout. I asked where they were, Shaker Heights. I told them I would put their address in my GPS. Estimated time until arrival was 10 min. I told them I’m 12 minutes away just in case there would be an extra red light or traffic. I arrived in about 10 minutes. I unlock the door and the lady could get inside to get things she needed for her kid.
She was happy to reach a local person who could tell her where they were located! She tried several other places and got a call center or dispatch. They dodged questions, couldn’t give an exact ETA and couldn’t give an exact location. Call about a lockout, rekey, master key system – anything, you’re going to get someone local to North East Ohio answering the phone and giving you an exact location and ETA, every time.